Refund Policy

THE REDLINE COLLECTION ONLY ACCEPTS REPLACEMENT OR REFUNDS ON DAMAGED ORDERS.

We have a 30-day policy, which means you have 30 days after receiving your item to request a replacement or refund.

Unfortunately as a print on demand business, we are unable to offer returns or size exchanges as every order is printed specifically for the customer.

Please use our precise measurement/size guides to ensure you make an informed purchase.

To start a refund or replacement, you can contact us at [contact.theredlinegroup@gmail.com]

You can always contact us with any question at [contact.theredlinegroup@gmail.com]


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.


If more than 15 business days have passed since we’ve approved your return, please contact us at [contact.redlinegroup@gmail.com]

 

Last Updated 08/03/2024